Straight Deal
Privacy Policy
Welcome to Straight Deal! By using our platform, you agree to our Privacy Policy. We are committed to protecting your personal information while providing a seamless car-selling experience.

Introduction

This Privacy Policy explains how Straight Deal collects, uses, and discloses personal information about its customers and other individuals. It also outlines our policies and practices regarding the collection, use, storage, and disclosure of personal information in compliance with and other applicable privacy laws in Canada.By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

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What Personal Information Does Straight Deal Collect?

The types of personal information collected depend on the nature of the products or services you purchase. Generally, we may collect the following:

  • Identification Information: Name, address, email, phone number, date of birth, driver’s license number, language preference, and occupation.
  • Financial Information: Credit history, financing details, and other related financial data if you apply for vehicle financing or leasing.
  • Vehicle Information: Vehicle make, model, VIN (Vehicle Identification Number), service history, and insurance details.
  • Online Interaction Data: IP address, browser type, operating system, browsing behavior, and cookie-based tracking.

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How Does Straight Deal Collect Personal Information?

We primarily collect personal information directly from you, including when you:

  • Register for an account or purchase a vehicle.
  • Submit an inquiry or request customer support.
  • Apply for vehicle financing or leasing.
  • Visit our website or interact with our online platforms.

We may also collect information from third-party sources, including:

  • Publicly available databases (e.g., land title offices, vehicle registries).
  • Credit reporting agencies (with your authorization).
  • Employers or financial institutions (if necessary for financing or lease agreements).

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How Does Straight Deal Use Your Personal Information?

Straight Deal may use your personal information to:

  • Provide and fulfill the purchase, sale, or financing of vehicles.
  • Process transactions and payments.
  • Respond to customer inquiries and provide support.
  • Conduct safety recalls and warranty-related repairs.
  • Send service reminders, promotional offers, and updates.
  • Analyze website traffic and improve user experience.
  • Prevent fraudulent activities and ensure compliance with legal obligations.

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How Does Straight Deal Disclose Personal Information?

Straight Deal does not sell your personal information. However, in certain circumstances, we may disclose your personal data to:

  • Government Agencies: For vehicle registration, compliance, and legal reporting.
  • Financial Institutions: To facilitate financing or lease agreements.
  • Original Equipment Manufacturers (OEMs): For warranty, recalls, and marketing purposes.
  • Third-Party Service Providers: Including payment processors, IT support providers, and marketing agencies.
  • Legal or Regulatory Authorities: When required by law, such as in response to court orders or subpoenas.

Any third-party service provider handling personal data on our behalf is contractually obligated to comply with our privacy policy and applicable data protection laws.

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Third-Party Business Partners

Straight Deal works with external business partners who process data on our behalf. These partners are carefully selected and required to sign a Business Partner Policy Agreement that ensures strict compliance with our privacy and security standards.Failure to comply with these standards results in termination of business relationships.

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Consent & Opt-Out Options

Your consent for the collection, use, and disclosure of personal information may be:

  • Express: When you explicitly agree to terms (e.g., signing a consent form).

Implied: When inferred from actions (e.g., providing contact details for product information).

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How Does Straight Deal Protect Your Personal Information?

We implement reasonable security measures to protect personal information against unauthorized access, misuse, and loss, including:

  • Secure data storage and restricted access controls.
  • Encrypted electronic databases requiring authentication.
  • Employee confidentiality agreements and cybersecurity training.
  • Secure disposal of personal data when no longer required.

Despite our efforts, no method of transmission over the internet is 100% secure. If you suspect unauthorized access to your data, please notify us immediately.

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Changes To Our Privacy Policy

Straight Deal reserves the right to amend this Privacy Policy at any time. Where necessary, we will notify you in advance of any significant changes. This policy may also be supplemented by additional terms in service agreements.

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Opting Out Of Promotional Communications

If you no longer wish to receive promotional communications from Straight Deal, you may opt out by contacting our Customer Support Team or by following the “unsubscribe” instructions in our emails.

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Access to & Correction of Personal Information

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections if any of your personal data is inaccurate, incomplete, or outdated

Requests are generally processed within 30 days, though complex cases may take longer. We do not charge a fee for processing access requests, but administrative fees may apply for extensive retrieval work.

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Contact Information

For questions or requests regarding this Privacy Policy, please contact:

1520636 B.C. LTD. DBA Straight Deal

Attn: Compliance & Privacy Officer

info@straightdeal.com

By using Straight Deal’s services, you acknowledge and agree to this Privacy Policy

Have Questions? We Have Answers!
Still Have Questions?
View FAQ
Why Sell To Straight Deal?
Selling to Straight Deal is simple, transparent, and hassle-free. Here’s why our customers love working with us:

Fair, Market-Based Offers: Our quotes are based on current retail and wholesale market values, ensuring you get an accurate and competitive price.

No Negotiations: The price you’re quoted online is the price you’ll receive, as long as the vehicle is properly disclosed and passes the final inspection—no unexpected deductions or surprises.

Convenience: We offer flexible pick-up and drop-off options, making the process easy and tailored to your needs.

Fast Payment: Complete your sale in as little as 48 hours. In some cases, same-day payment is available through secure and instant payment methods.

Guaranteed Payment: Whether the payment goes to you or your lienholder, you can trust that it's fast, secure, and guaranteed.
How Do I Get Paid
We make payments via Electronic Funds Transfer (EFT) to ensure a secure and efficient process. Once your vehicle is dropped off or picked up, we initiate payment the same day and provide confirmation that the funds have left our account. Depending on your financial institution, the funds may take up to three business days to reflect in your account, though most customers receive their payment by the next business day.

You will also receive:

A binding Bill of Sale signed by both you and Straight Deal.

Confirmation of any lien amount to be paid off (if applicable).

A breakdown of the remaining balance to be deposited into your bank account.
How Does My Auto Loan Get Paid Off?
If you have a loan on the car that you're selling, Straight Deal will pay off the loan and deduct it from the value of our offer. Loans can take anywhere between 10-30 business days to be processed, depending on the lender.
What Documentation Is Required To Sell My Car To Straight Deal?
1) Driver’s licence

2) Proof of ownership or title for the vehicle

3) Void cheque or direct deposit form (to facilitate payment)

4) Loan payout statement (if your vehicle is financed)
I Am Still Driving My Car. Does Straight Deal Allow A Variation In Mileage?
Yes, we allow up to a 1,000-km variance in mileage without impacting your offer. If the variance exceeds 1,000 km, simply inform your advisor. They’ll update the mileage or vehicle details for you to ensure everything stays accurate.